Saitos Kürtőskalács

Tradition and Taste Since 2009

❓ Frequently Asked Questions (FAQ)

Quick answers to your questions about Saitos Kürtőskalács

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Products

Flavors & Ingredients

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Locations

Where to find us

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Orders

How to order

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Payment

Prices & Methods

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Catering

Events

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Opening Hours

When to visit us

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Delivery

Transport

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Other

Miscellaneous questions

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About Our Products

Questions about kürtőskalács, flavors and ingredients

❓ What is kürtőskalács? ▼

Kürtőskalács (chimney cake) is a traditional Hungarian/Transylvanian dessert, made by turning the dough over glowing embers. It is baked on wooden cylinders above the coals, resulting in a cake that is crispy on the outside and fluffy on the inside, covered with a variety of toppings (walnut, chocolate, cinnamon, coconut, etc.).

At Saitos we keep 100% to the traditional recipe and bake every kürtős fresh right in front of you, in the authentic style, over glowing embers.

❓ How many kürtőskalács flavors do you have? ▼

We offer 9+ delicious flavors:

CLASSIC (5 flavors):

  • 🍦 Vanilla - traditional, with real vanilla
  • 🌰 Walnut - with freshly ground walnuts
  • 🥥 Coconut - with natural coconut flakes
  • 🌶️ Cinnamon - with premium Ceylon cinnamon
  • 🍫 Nesquick - the kids' favorite

PREMIUM (4 flavors):

  • 🍫 Callebaut Belgian Chocolate
  • 🍓 Natural Freeze-Dried Raspberry
  • 🍬 Colorful Candy
  • 🎨 Assorted Mix

All of them are made fresh daily with premium ingredients!

❓ Do you have gluten-free or vegan options? ▼

We do not offer gluten-free options, but we do have vegan products. Traditional kürtőskalács is made with wheat flour, which contains gluten.

Our vegan products (without egg, milk or butter):

CLASSIC (4 flavors):

  • 🍦 Vanilla - traditional, with real vanilla
  • 🌰 Walnut - with freshly ground walnuts
  • 🥥 Coconut - with natural coconut flakes
  • 🌶️ Cinnamon - with premium Ceylon cinnamon

🚫 Nesquick is not vegan – Nesquick powder contains milk. It is, however, suitable for vegetarians.

PREMIUM (1 flavor):

  • 🍓 Natural Freeze-Dried Raspberry

If there is enough demand, we will consider adding alternative options in the future. Your suggestions are welcome!

❓ Does kürtőskalács contain allergens? ▼

YES, they contain the following allergens:

  • 🌾 Gluten (wheat) - in all products
  • 🥛 Milk - in certain products
  • 🌰 Nuts/Tree nuts - in the walnut flavors and some premium ones

WARNING: All products are prepared in the same kitchen, so there is a risk of cross-contamination. If you have severe allergies, please consult us before ordering.

❓ How long does it take to prepare a kürtőskalács? ▼

Every kürtőskalács is baked fresh and takes approximately 3-5 minutes from order to serving. The process includes:

  • Shaping the dough on the cylinder - 1 min
  • Baking over the embers (constant rotation) - 3-4 min
  • Applying the chosen topping - 1 min

It's worth the wait! You'll get a kürtős warm, fresh and perfectly caramelized. 🔥

❓ What is the shelf life of kürtőskalács? ▼

Kürtőskalács is best enjoyed fresh, on the same day it is baked. We recommend eating it within a maximum of 24 hours for the best taste and texture.

Storage tips:

  • Keep it at room temperature in a dry place
  • Do NOT refrigerate - it goes hard
  • If you want to reheat it, put it in the oven at 150°C for 2-3 minutes
❓ Can I customize the toppings or order special combinations? ▼

Yes! You can choose from the 9+ flavors available. For large orders (catering, events) we can also prepare custom combinations.

Contact us with any special requests at 0743 165 313 or office@saitos.ro.

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About Our Locations

Information about our shops in Romania

❓ How many Saitos locations are there in Romania? ▼

We have 4 fixed locations in Romania:

  • 📍 Cluj-Napoca - 2 shops (Central, BIG)
  • 📍 Baia Mare - Auchan (headquarters)
  • 📍 Sibiu - Shopping City

Plus 2 mobile units (food trucks) for events and festivals all over Romania!

❓ Which location is closest to me? ▼

Use the interactive map on the Locations page, or check the full list:

❓ Do you have a shop in [my city]? ▼

At the moment we are present in Cluj-Napoca, Baia Mare and Sibiu. If your city isn't on the list, please suggest that we expand there by sending an email to office@saitos.ro.

We're always on the lookout for new opportunities to expand! 🚀

❓ Can I visit the factory or the central kitchen? ▼

Our headquarters is in Baia Mare, but we do not offer guided tours of the kitchen for reasons of safety and hygiene.

However, in every shop you can watch the preparation process live! The kürtőskalács is baked right in front of you, over glowing embers, in the traditional style. 🔥

❓ Will you open new locations in the future? ▼

Yes! We are constantly expanding. Follow us on Facebook and Instagram for announcements about new openings!

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Orders & Reservations

How to order kürtőskalács from Saitos

❓ Can I order online? ▼

At the moment we don't have an online ordering system, but we're working on it!

In the meantime, you can order via:

❓ Can I place an order by phone? ▼

For large orders (10+ pieces), please let us know at least 2 hours in advance Call 0743 165 313 and tell us:

  • Which flavor(s) you want
  • The quantity
  • The location where you want to pick up the order
  • The time you want to pick it up
❓ Is there a minimum order? ▼

We have no minimum order for in-store purchases! You can buy even just 1 kürtőskalács.

For catering and events, the minimum order is 20 portions.

❓ How far in advance do I need to order? ▼

It depends on the quantity:

  • 🕐 1-5 pieces: 30 minutes (you can simply come to the shop)
  • 🕐 6-20 pieces: At least 2-3 hours in advance
  • 🕐 20+ pieces: At least 24 hours in advance
  • 🕐 Event catering: At least 2 weeks in advance
❓ Can I cancel or change an order? ▼

Yes, but it depends on the timing:

  • ✅ Small orders: cancellation/change with at least 1 hour's notice
  • ✅ Catering/events: cancellation with at least 48 hours' notice

Contact us immediately at 0743 165 313 to make changes.

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Payment & Prices

Payment methods and cost information

❓ How much does a kürtőskalács cost? ▼

Prices vary depending on the flavor you choose:

CLASSIC flavors: 30 RON/piece

  • Vanilla, Walnut, Coconut, Cinnamon, Nesquick

PREMIUM flavors: 30-35 RON/piece

  • Belgian Chocolate, Raspberry, Candy

For large orders (catering, events) we offer special prices. Contact us for a personalized quote!

❓ What payment methods do you accept? ▼

We accept the following payment methods at all locations:

  • 💵 Cash
  • 💳 Bank card (Visa, Mastercard)
  • 📱 Contactless payments (Apple Pay, Google Pay)
❓ Do you accept contactless cards / Apple Pay / Google Pay? ▼

YES! All Saitos locations have contactless card terminals. You can pay quickly and easily with:

  • 📱 Apple Pay
  • 📱 Google Pay
  • 💳 Any contactless card (Visa, Mastercard)
❓ Do you offer discounts or loyalty cards? ▼

At the moment we don't have a loyalty program, but we do run special promotions from time to time!

Follow us on social media for:

  • 🎉 Weekly promotions
  • 🎂 Birthday offers
  • 🎁 Contests and giveaways

Facebook | Instagram | TikTok

❓ Do you issue tax invoices? ▼

YES! On request we issue tax invoices for all purchases.

Just tell us at the till that you need an invoice and give us your company details (CUI, company name, address).

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Catering & Events

Services for weddings, christenings and corporate events

❓ Do you offer catering services for events? ▼

YES! We offer full catering services for:

  • 💍 Weddings
  • 👶 Christenings
  • 🎂 Birthdays and anniversaries
  • 🏢 Corporate events
  • 🎪 Festivals and fairs
  • 🎉 Any kind of event

We have 2 mobile units (food trucks) fully equipped for events all over Romania!

❓ How can I book the mobile unit (food truck) for an event? ▼

For bookings, contact us at least 2 weeks in advance:

Information we need:

  • The date and time of the event
  • The location (city, address)
  • The estimated number of guests
  • The duration of the event

We'll send you a personalized quote within 24 hours!

❓ What is the minimum order for catering? ▼

The minimum order for catering is 20 portions (20 kürtőskalács).

For large events (100+) we offer preferential prices!

❓ Do you come to private events (garden, house, courtyard)? ▼

YES! Our food trucks are mobile and flexible. We can come to:

  • 🏡 Private gardens
  • 🏰 Castles and manor houses
  • 🏢 Corporate venues
  • 🎪 Event grounds
  • 🌳 Parks and outdoor locations

Requirements: Access for the food truck (at least 3 m wide), a power supply (220V) and a parking space.

Butif that isn't possible, we'll find a way to make it work

❓ How much does the catering service cost? ▼

The price depends on several factors:

  • 📊 The quantity ordered (50, 100, 200+ portions)
  • 📍 The distance from our locations
  • ⏰ The duration of the event
  • 🍰 The flavors chosen (classic vs. premium)
  • 👥 Extra services (staff, equipment)

Guide prices:

  • 50-100 portions: 30 RON/pc
  • 100-200 portions: 25 RON/pc
  • 200+ portions: personalized quote

Contact us for an exact quote: 0743 165 313

❓ Can I taste the kürtőskalács before confirming an order for my event? ▼

Absolutely YES! We recommend that you visit any of our shops to taste the flavors and decide what you'd like for your event.

📍 See all locations here

For large catering orders, we can arrange a private tasting. Contact us for details!

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Opening Hours & Access

When and how you can visit us

❓ What are the opening hours of the Saitos shops? ▼

Opening hours vary from location to location:

Cluj-Napoca:

  • 📍 Central: Monday-Sunday 10:00-20:00
  • 📍 BIG: Monday-Sunday 11:00-21:00

Other cities:

  • 📍 Baia Mare: 11:00-21:00
  • 📍 Sibiu: 10:00-21:00

For exact hours and holiday exceptions, check each location's own page.

❓ Are you open at the weekend (Saturday and Sunday)? ▼

YES! All Saitos shops are open 7 days a week, including Saturday and Sunday! 🎉

Weekends are our busiest times, so we recommend that you come early or call ahead for large orders.

❓ Are you open on public holidays (Christmas, Easter, New Year)? ▼

Opening hours may vary depending on the holiday and the location. Usually:

  • 🎄 Christmas (24-26 Dec): Reduced hours or closed
  • 🎉 New Year (31 Dec - 1 Jan): Reduced hours
  • 🐣 Easter: Normal or reduced hours
  • 🇷🇴 1 December, 1 May: Check our announcements

Always check on Facebook or Instagram for announcements about holiday opening hours!

❓ Is there parking? Where can I park my car? ▼

YES! All Saitos shops are located in large shopping centers with free parking or ticket-based parking:

  • 🅿️ Cluj Central - Underground mall parking
  • 🅿️ Cluj BIG - Free parking
  • 🅿️ Baia Mare Auchan - Free parking
  • 🅿️ Sibiu Shopping City - Free parking
❓ Are your locations accessible for people with disabilities (wheelchair accessible)? ▼

YES! All Saitos shops are located in modern shopping centers with:

  • ♿ Wheelchair access
  • 🚻 Accessible toilets
  • 🅿️ Designated accessible parking spaces
  • 🛗 Lifts and ramps

If you need special assistance, please let us know in advance at 0743 165 313.

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Delivery

Information about home delivery

❓ Do you deliver kürtőskalács to my home? ▼

For small orders (1-5 pieces), please visit one of our shops for a fresh, warm kürtős.

For large orders (catering, events, corporate), we do offer delivery throughout Romania with our food trucks.

Alternatives: Check whether our locations are available on Glovo or Bolt Food in your city!

❓ Which delivery services do you work with (Glovo, Bolt Food, Tazz)? ▼

We work with delivery platforms in certain cities:

  • 🟢 Glovo - available in Cluj,

Note: Availability varies. Check the apps to see whether Saitos is available in your area!

❓ How much does delivery cost? ▼

Via the platforms (Glovo, Bolt Food):

  • Fees vary depending on the platform, distance and active promotions
  • Usually: 5-15 RON

For catering/events:

  • Transport is included in the personalized quote
  • It depends on the distance and quantity
❓ Do you deliver outside the city (intercity)? ▼

For catering and events: YES! Our food trucks can travel anywhere in Romania.

For small retail orders: NO. Kürtőskalács is best when fresh, so we recommend visiting us in the shop.

If you're from a city without a Saitos location and you want to organize an event, contact us: 0743 165 313

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Other

Other frequently asked questions

❓ How can I become a Saitos partner or supplier? ▼

If you're interested in collaborations, partnerships or supplying ingredients, send us a detailed email at:

📧 office@saitos.ro

Include in your email:

  • Your company name
  • The type of collaboration you propose
  • The products/services you offer
  • Contact details
❓ Do you offer franchises? Can I open a Saitos shop in my city? ▼

At the moment we don't offer franchises, but we are open to discussion about expansion opportunities!

If you're interested in a franchise-type collaboration or partnership, contact us at:

📧 office@saitos.ro

📞 0743 165 313

❓ Can I work at Saitos? How do I apply for a job? ▼

YES! We're always looking for passionate people who want to join the Saitos team!

How to apply:

  • 📧 Send your CV to: office@saitos.ro
  • 📝 Email subject: "Job Application - [City] - [Position]"
  • 📄 Attach your CV + a short introduction

Positions available: Sales assistant, kürtőskalács baker, shop manager, food truck driver.

Follow us on Facebook for job announcements!

❓ Where does the name "Saitos" come from? ▼

The name "Saitos" comes from the Hungarian language and means the man who makes cheese

Since our founding in 2009, we have grown from a single shop in Baia Mare to 4 locations in Romania, always keeping the quality and authenticity of the traditional recipe!

📖 Read more about our story here.

❓ How can I leave a review? ▼

It would make us very happy to receive your feedback! ⭐

Where you can leave reviews:

Your feedback helps us get better! Thank you! 🙏

❓ Didn't find your answer?

We're here to help! Contact us directly and we'll get back to you within 24 hours.